In Influence it is possible to perform a search and then email everyone who has come up within that search. This may be useful if you have a vacancy/candidate/worker/cv that you would like to share with a selection of people.

Contents (Click an Item to Jump to that section)

TABLE OF CONTENTS

• 1) How to Send a Mailshot (Macro)
• 2) Send an email to ALL Candidates
• 3) Sending an HTML Mailshot 
• 4) Adding a File to a Mailshot Template
  • Option (i): Add the file to an email template as an attachment
  • Option (ii): Use the attachment buffer (paperclip) to attach it.
• 5) Troubleshooting

1) How to Send a Mailshot (Macro)

 In order to create mailshot to a number of contacts, clients or candidates/workers follow the below instructions: 

1) Create a contact/candidate/client search, i.e. using either search or the workbench; find the result of who you want to contact.

2) Click the MACRO icon at the top of the screen to open the macro manager. (Looks like a cog ⚙️) which will pass the selected names over into the Macro Manager screen.

3) Place a tick in the inc column next to the contacts to whom you wish to send the mailshot, and give the search a name using the Description field at the bottom centre

4) Use the 'Type' drop-down at the top centre of the screen to select the Call Type (usually something like MCAN - mailshot to candidates, or MCON - mailshot to contacts)

5) Next use the drop down to select a template. You can either select a previous template you have used and use the [Edit] button to modify the content or simply press [EDIT] to create a new template.

7) In the Template Editor screen you can design the content of your email.

e.g. If sending a mailshot to a group of business contacts (at companies) the first line of this should normally be 

Dear [[CMC_FORENAME$]]   (or Dear [[ENID_FORENAME$]]   if you are sending to candidates 

..... etc, etc.

(Where [[CMC_FORENAME$]] is a field that will be replaced with the contact forename when the email is sent.)

- Set the priorities (top right) to whatever you would like it to be, and chose whether you would like the template to be personal to yourself or shared to you and your colleagues.

- Give the template a Description using the box at the bottom left.

- Enter the Subject line for the email that they will receive (bottom centre).

8) File Attachment (Optional) 

You can also add a document to the template if you would like. Details of how to add an attachment to a Template are shown in the section 4. Adding a File to a Mailshot Template.  (Click here to jump to the section below. )

9) When happy with your email template click [OK]  This will take you back to the Macro Manager screen. Once here click the [Apply Template] icon (looks like a hand holding a piece of paper).

10) It is recommended that you now TEST one of the emails. To do this, click in the 'Done' column next to one of the recipients. This will pop the email into outlook where you can spell check it, and make sure you are happy with the content before sending

11) To send all the rest  tick the small Batch Mode [   ] box at the right hand side of the screen, and choose a batch size if available.

Click [OK].

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2) Send an email to ALL Candidates

Sometimes, you may wish to send an email to ALL candidates on the database.
This simple guide shows you how.

1. Go to the Candidates workbench, clear all the filters, tick the Max [  ] option at the bottom left of the workbench and then click [Go] or [Refresh]

This will get a list of all candidates in your system (up to a max of 50,000)

2. Once you have the list of candidates on-screen, click the Macro icon (cog) at the top of the screen to pass the names across into the Macro Manager. 

Write a subject for the email, and then write the content in the large white space.

Optional:  If you have written a template email you can use the Type drop-down to select the relevant Call Type, then use the Template drop-down to choose the template. Click the [Apply] button just below the Template drop-down to apply that template to all candidates.

4.  Once happy click in the Done column next to the first person to test one email, which will be passed to outlook.

If this is OK, send the email, then come back to the Macro Manager, tick the Batch Mode [ ] option at the right hand side, then press the [Apply] button at the bottom of the screen.

This may take a LONG time - depending how many people you are emailing, and the speed of your server and/or the speed of your local PC and MS outlook.

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3) Sending an HTML Mailshot 

Influence has the ability to send an HTML email/mailshot to a selection of contacts or candidates. This can be useful for sending newsletters, mail shots, Christmas cards, updates, etc. The benefit of an HTML email shot is that it can include pictures and graphical elements quite easily.

As an alternative you can run a search and export a list of candidates or contacts into a 3rd party mailing application such as Mailchimp. You can find out more about Exporting a Contact List

1) Create your email shot as a *.HTML file (many users get an outside agency to do this for them). Once you have your *.HTML file containing your mailshot, login to MS Outlook and create a new signature then copy/paste the content of your HTML email as the signature. Make a note of the name of the signature you have created, e.g. "Mailshot"

Alternatively, if you do not have an HTML file, just go to the Signatures section in MS Outlook and simply design a signature containing the graphics and images you want, and be sure to save it with a suitable name.

(Please refer to your MS Outlook help if you need information about creating email signatures)

2) Login to Influence and from the workbench and choose either [Searching] or create either a Candidate or Contact search. Run the search and click the ‘Macro’ button. 

 The system will open the macro manager and will allow you to send multiple emails to the chosen contacts/candidates.

3)  Now make sure you click the signature picker button (looks like a small MS Outlook icon) and add the signature that you created in Step 1 (e.g. "Mailshot").
To add it to Influence simply click the word and over-type this with the exact name of your mailshot signature.

4) Next select a Call Type using the drop-down menu (often 'MCON' or 'MCAN') and then use the drop-down to select a template. If there is no template or if you wish to create a different template then click the 'Edit Template' 

When using the Template editor you may use the catalogue of fields at the left to merge information into the mailshot.

e.g. Contact forename (choose Contact management Contacts >> Forename). 

Remember to give your template a description and a Subject. When finished editing the template click [OK] to return to the Macro Manager screen.

5) From the Macro Manager screen you can see a list of contacts (Candidates) to whom the email will be sent. You can check one of the emails by clicking in the 'Done' column. This will pass the email into MS Outlook where you can check the content and layout before sending the email on.
Once checked you can then send all the rest of the emails by ticking the 'Batch [    ]' checkbox at the right then clicking the [OK] button.

Result
When the emails are sent, they will use the ‘Signature’ you created as the body of the email and a separate email will be sent to all of the candidates/contacts in the Macro manager screen.

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4) Adding a File to a Mailshot Template

When performing a mail shot, if you need to send a file attachment at the same time, the best way to proceed is as below: There are a couple of ways of doing this.

Option (i): Add the file to an email template as an attachment

 1) Create your Contact search, tick all the recipients, then click the Macro Button. ⚙️

 2) From the Macro manager find the template under the relevant Call Type  and click the Edit Template button. This will open the Template Editor screen and you can edit  the Template if needed.

 3) At the top of the screen choose the menu DATA > Open Template Folder.
When the Template folder opens, drag/drop the file that you want into the .. /Templates folder.

4) Then you can close the Template Folder and go back to the  Template Editor and the Attachment bar at the bottom of the screen will be where you now type the exact name of the file. 

5) When you now go back to the Mailshot it is good practice to perform a test with one email, to check the document has been attached.

If you have typed in the correct filename you will see, when it gets thrown across to outlook, the document as an attachment. ( Check how to perform the test with the above instructions. )

Option (ii): Use the attachment buffer (paperclip) to attach it.

If you just want to attach files to a mailshot 'Ad-hoc' rather than build them into the template itself, then you may want to create a Company Record to store the files, as below.

Step 1: Go to the [Companies] workbench and create a new company. Give the company a name like "My Document Store". This will be useful as a place to store documents that you wish to send/use as parts of mailshots, etc.

Step 2: Having created a new company, go to the [Docs] tab and drag/drop the file you want to send onto this page to store the document. Having stored the file, tick the 'Attach' column next to the file to let the system know you will want to attach the file shortly.  See below
 

Step 3: From the Contacts workbench run your search as you normally would, and pass the contacts into the macro manager (⚙️ ) at the top of the screen.

Step 4: aIn the macro manager, write your email as you normally would (Subject, body, etc.).

To attach the file you selected in step (2) just click the paperclip at the top of the screen and then tick next to the file to attach it to the mailshot.  See below

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5) Troubleshooting

Below are listed some problems you may encounter, and the 'likely' fixes

From Feb 2023, Microsoft seem to have made some changes to Outlook/Office accounts that can cause problems IF the Mail account and Data Account in Outlook do not match.

The symptoms: After writing an email ion Influence and clicking [OK] it is passed to Outlook - but when you try to send it, you get an error message a few seconds later saying

DELIVERY HAS FAILED TO THESE RECIPIENTS OR GROUPS

It then mentions something about a STOREDRV error
Remote Server Returned 554.5.6.0 STOREDRV.Submit Exception: Corrupt Data Exception....etc, etc.

(see below for screenshot/example)

The cause of the problem: If the user has a Hotmail account which is defined as the main email account in Outlook. But my calendar, contacts etc. are not in the  Hotmail account but in a separate local .pst file which is defined as default data file. So they have different default accounts for e-mails and data files.

The solution:

As soon as they switch the default data file to the Hotmail data file, the bulk emails are sent without problem: 

In Outlook go to the File menu, then click the Account Settings button and select Account Settings... 

Make sure, that in the E-mail tab and the Data Files tab the same account is selected as default (white tick in blue circle).

If this is not the case, select the corresponding data file and click the "Set as Default" button. Then close the window.

Now you can send the mails as usual. Don't forget to revert the settings when finished.

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