How To Configure Consultants for VoiceNet

Created by Martin Parkinson, Modified on Sun, 02 Jul 2023 at 03:22 PM by Martin Parkinson

For voicenet to work you must have at least version of Influence. You can find which version you are running by clicking [Help] at the bottom right and then looking at the version no. (See below)

Note: voicenet was acquired by 8x8 in2013. You can find out more at

Update the User Profile for Each user

You need to now setup each user with their phone number – this is done via User Profiles.

Once User Profiles opens then you need to click the 3 dots in the User ID field and select the user you wish to amend from the list.


Once you have selected the user you need to amend go to the Other Settings tab and enter the phone number of the user into the Telephony / CTI Info area. The number you enter here is supplied by voicenet.
: voicenet was acquired by 8x8 in2013. You can find out more at 

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